In order to receive a badge, you must master all the modules for that badge competency. In order to master each module, you must master every unit in that module. If you have not received mastery of a module, check to make sure you have a green star beside each unit. If you are missing a green star, reread that unit and pass the Test Your Mastery questions to master the unit. If the problem persists, please submit a support ticket through our support center and we will contact you.