Academy

Common Issues

• What are CPE hours and what are the hours for Academy Modules?
• Previously Completed Badges in 2018/2019
• How do I View and Print my Badges and Certificates of Completion?
• Am I able to import/export modules?
• Are there any modules/training for the elementary counselors?
• PIF Submission
• How do I use the new Academy? (Academy Navigation)
• Is there any way to access prior course completion prior to the switch to the new platform?
• Texas OnCourse Academy Reward Program
• Can I receive any payments if I participated in the previous program?
• I logged into the new Academy and I am not enrolled in any courses. What should I do?
• How do I master modules?
• What are the browser and computer requirements for Academy?
• How do I use the Search?
• Will my badges transfer?
• How do I set up my University of Texas at Austin EID? (step by step)
• How can I find my University of Texas at Austin EID?
• Do I have a PIF on file? What information is needed?
• Quick Steps to Sign Up to the Academy
• How many modules must I complete to earn a certificate for continuing professional education credit?
• Academy on Mobile Devices
• How can I change my occupation?
• Is the Texas OnCourse Academy free?
• Can I earn Continuing Professional Education hours?
• Will the learning modules measure what I know already on the topic?
• What are badges and how do I complete them?
• How often is the Academy content updated?
• Can we run reports on staff that have completed learning within the Academy?
• I have completed a module, but I have not received a badge. How do I get a badge?
• My previous badges and certificates are missing, where did they go?
• I can’t find my district or school when registering.
• How do I update my email address?
• My email confirmation link has expired
• I’m trying to do another “Test Your Mastery” test but my previous answers did not delete
• Where can I find “Additional Resources?”
• How can I bookmark a resource in the Academy?
• How do I reset my Academy password?
• I did not receive my registration or password reset email